What is the term for resolving issues between parties in a business context?

The term "conflict resolution" specifically refers to the various methods and processes involved in facilitating the peaceful ending of conflict and retribution. In a business context, conflict resolution encompasses techniques that help parties manage and resolve disagreements or disputes. This can involve understanding the underlying issues, improving communication, and fostering a collaborative environment where a solution can be reached that satisfies all parties involved.

While negotiation, collaboration, and arbitration are all related to issue resolution, they do not fully encompass the broader concept of conflict resolution. Negotiation involves discussions between parties to reach an agreement, collaboration emphasizes working together to achieve a common goal, and arbitration is a formal process where a third party makes a binding decision to resolve a dispute. Conflict resolution, however, includes all these methods and more, addressing the aim of fostering a constructive outcome while maintaining or improving relationships between the parties involved.